# KCS support and purchase recovery
kinfolkclusterstudios@gmail.com
Include the course/version, receipt or order ID after an approved sale, your OS/AI app/engine version, exact step, first error and a small relevant screenshot. Remove passwords, API tokens, bank/card information and unrelated confidential content.
Self-paced support covers delivered-file access, opening documented examples and reproducible course/package defects. It does not include unlimited custom game development, guaranteed fixes for every learner project, guaranteed response time, live coaching, accreditation, lifetime updates or third-party subscriptions.
The courses are written and interactive. AI tutors depend on the chosen service and its actual attachment/tools/usage limits. No AI subscription or API credits included.
Progress is local to the browser. Export backups and use Restore backup. Restore replaces this course's journal, mission notes and practice marks; Undo restore retains the immediately previous local state where storage permits.
For account, receipt or download recovery, use the email and order information from checkout. Applicable checkout/refund terms and mandatory consumer rights remain in effect. Do not send passwords or payment credentials.